Subject: Daily performance summary for LiveSalesman team for Apr 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Apr 2022 09:08:25 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 5 | 1 | 6
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 13 | 19 | 4 | 36
Abdullah Otaibi | 0 | 4 | 34 | 2 | 40
Abdullah Abuthnain | 0 | 0 | 66 | 0 | 66
Jaber Almarri | 0 | 0 | 14 | 0 | 14
Mohad Kmali | 0 | 0 | 46 | 16 | 62
Rayan Suliman | 0 | 0 | 35 | 0 | 35
Amir Aziz | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 8 | 0 | 3 | 11
Ali hazzaa | 0 | 4 | 6 | 0 | 10
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 2 | 0 | 1 | 4
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 2 | 22 | 1 | 25
Asma Alotaibi | 0 | 1 | 33 | 1 | 35
Faisal Abdullah | 0 | 6 | 19 | 1 | 26
Md Yahya | 0 | 3 | 52 | 0 | 55
taher Mohammad | 0 | 4 | 23 | 3 | 30
Khaled Sufian | 0 | 0 | 22 | 2 | 24
Grand Total | 1 | 48 | 396 | 35 | 480

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 35
| Delivery Related | (blank) | 2
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 52
| | Missing items\parts | 1
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 1
Customer Services Total | | | 116
Live Sales | Pre-Sale | Help in completing the order | 16
| | Help placing new order | 5
| | Live assist | 1
| | Promotion guide | 1
Live Sales Total | | | 23
No Answer | (blank) | (blank) | 4
No Answer Total | | | 9
No Answer | No Answer | No Answer | 5
PreSales | (blank) | (blank) | 11
| Other Enquiry | Offers | 12
| | Store Location | 1
| Product Related | (blank) | 30
| | Product Specification | 4
PreSales Total | | | 58
Grand Total | | | 206

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 2 | 2 | 3 | 19 | 29
! Hassan Saeed | 12 | 1 | 0 | 3 | 1 | 4 | 21
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 10 | 11
Mohiuddin Lsm | 6 | 6 | 1 | 2 | 4 | 13 | 32
Naji Shabanh | 4 | 1 | 2 | 4 | 3 | 7 | 21
Doaa Almutawa | 16 | 4 | 0 | 8 | 4 | 13 | 45
Ali Ibraheem | 1 | 0 | 5 | 1 | 2 | 7 | 16
Asma Alotaibi | 3 | 1 | 2 | 4 | 2 | 12 | 24
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 7 | 7
Jaber Almarri | 0 | 2 | 3 | 1 | 1 | 3 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahemad | 7 | 1 | 0 | 3 | 3 | 10 | 24
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Abdullah Otaibi | 2 | 2 | 3 | 3 | 2 | 3 | 15
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 0 | 2 | 4
Faisal Abdullah | 1 | 2 | 5 | 2 | 1 | 1 | 12
Mohad Kmali | 14 | 1 | 1 | 2 | 6 | 2 | 26
Khaled Sufian | 6 | 1 | 3 | 4 | 2 | 1 | 17
taher Mohammad | 8 | 2 | 1 | 4 | 3 | 0 | 18
Md Yahya | 0 | 2 | 2 | 3 | 2 | 0 | 9
Sultan Motawa | 10 | 3 | 0 | 5 | 2 | 0 | 20
Hasan Nour | 1 | 1 | 1 | 3 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 97 | 32 | 31 | 54 | 42 | 117 | 373

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 2 | 2
Naji Shabanh | 3 | 0 | 3 | 0 | 0 | 5 | 11
Hamza.abuazzam Nouri Abuazzam | 3 | 1 | 1 | 1 | 0 | 7 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 0 | 0 | 1 | 1 | 0 | 1 | 3
Ali hazzaa | 7 | 1 | 0 | 0 | 0 | 1 | 9
Jaber Almarri | 0 | 2 | 3 | 1 | 0 | 1 | 7
! Hassan Saeed | 0 | 0 | 2 | 0 | 0 | 3 | 5
Khaled Sufian | 1 | 0 | 1 | 0 | 1 | 1 | 4
Sultan Motawa | 2 | 1 | 1 | 0 | 1 | 1 | 6
taher Mohammad | 3 | 2 | 0 | 1 | 2 | 0 | 8
Mohiuddin Lsm | 2 | 0 | 0 | 0 | 2 | 0 | 4
Faisal Abdullah | 6 | 0 | 1 | 0 | 3 | 0 | 10
Abdullah Otaibi | 2 | 0 | 0 | 1 | 2 | 0 | 5
Abdallah Ahemad | 2 | 0 | 0 | 1 | 1 | 0 | 4
Doaa Almutawa | 24 | 8 | 1 | 3 | 1 | 0 | 37
Md Yahya | 3 | 0 | 0 | 1 | 0 | 0 | 4
Asma Alotaibi | 3 | 1 | 1 | 1 | 0 | 0 | 6
Ali Ibraheem | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abdullah Abuthnain | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 63 | 18 | 16 | 11 | 13 | 23 | 144

Please feel free to reach out for any further clarifications.