Subject: Tech Support Candidate - Kishor Parida
From: Kishor Parida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 12:10:20 -0400

| | Tech Support Test

Name | Kishor Parida
E-mail | [email-masked]
Phone Number | (91) 7064201326
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Support IT devices

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | IT support | | 15000
Previous Employer 1 | Skilljoint consultancy | IT Support | |
Previous Employer 2 | Skilljoint consultancy | Customer support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check lan connection.
Check system IP getting or not.
Delete all cookies.
Try to troubleshoot the network.
Last Network reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First on the switch of Bluetooth device.
On the Bluetooth option phone and search and connect the speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I have experience to troubleshoot.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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