Subject: Tech Support Candidate - Ajay Kumar
From: Ajay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 08:55:06 -0400

| | Tech Support Test

Name | Ajay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8398900949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiserv | Associate desktop support | 29 april | 16500
Previous Employer 1 | Progressive infovision pvt.ltd | Desktop support | 15march | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart the device
Make sure internet working properly
Check if website down for every one or only for that user
Clear browser history
Flash dns
Reset Internet settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth device
Search the device into mobile
Paired with Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | I am  hardworking and excellent person and good skill in desktop support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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