Subject: English Language Test - Monu Turaha
From: Monu Turaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 08:31:36 -0400

| | Foreign Language Screening Test

Name | Monu Turaha    /  (91) 6397239858    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/mam
Thank you soo much for contacting us we saw your order status the order is in our warehouse because when courier boy go to your given delivery address soo its something wrong in this address sooo thats why order is back to the warehouse
Please correct the address soo we make sure that we will deliver your order soon as possible
I hope you understand all the situation
Thank you soo much sir/mam

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you soo much sir for contacting us.
We can understand what problem you are facing right now
I will forward your problem to my senior team they will contact you soon as possible
If they said that TV has to replaced or give your money back soo we definitely do that.
I hope you are happy with our information
Thank you much sir/mam
Have a nice day

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