Subject: Doha Rent A Car Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 21 Apr 2022 05:21:42 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Doha Rent A Car : 

Chat ID: RAIMRM04AZ (Anish): Chat was handled well however need to inform the customer about the link what it is all about and what details are available before sending it to the customer, other details like quotation was also handled well. 

Chat ID: RA6LCHQ7DT (Jason): Chat was handled pretty well and as per the process guidelines however need to use the canned response. 

Chat ID: RAQJRWOSCT (Harsh): Chat was handled absolutely well and as per process guidelines, all customer queries/questions were answered in satisfctory manner. 

Ch at ID: RAGD05J9BU ( Harsh ): Chat was handled perfectly well and as per process guidelines, all customer queries/questions were answered in satisfctory manner. 

Chat ID: RAL2J5ZMZS (Anish): Chat was ha ndled well, it was incomplete however the response when the customer asks about rate for cars on a daily basis should be " Would you prefer the rental with or without the driver? 

Thanks and Regards, 
Amit