Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 21 Apr 2022 04:20:24 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RA5NIFDQMY (Jason ): Incomplete chat, customer left the chat before answering all the lead generation details required to arrange callback from our expert vacation planner. 

Chat ID: RA5NNGLCLI (Jason ): Same customer contacted again after few minutes and gave the lead generation details which was required to arrange call back from the sales team to discuss and plan vacation for him. 

Chat ID: RA6NPKOTVI (Harsh ): Customer was looking at the website however he was not looking for any help as he was still looking for destinations for planning a vacation. 

Chat ID: RA8NISQ0UK (Jason ): Chat was handled pretty well however needed to answer customer's query/question regarding the cost and the covid restrictions for Italy and Greece. Please make sure customer concerns/questions are answered first and then lead generation details are gathered for arranging callback from travel experts for upcoming vacation planning and discussion. 

Chat ID: RACOEAWQUF (Harsh ): Incomplete chat as the customer left when asked about activities. 

No missed/abandoned chats. 

Thanks and Regards 
Amit