Subject: Daily performance summary for LiveSalesman team for Apr 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 09:07:57 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 12 | 31 | 9 | 52
Mohad Kmali | 0 | 2 | 58 | 8 | 68
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 52 | 0 | 53
Abdullah Otaibi | 0 | 2 | 18 | 0 | 20
Rayan Suliman | 0 | 0 | 31 | 0 | 31
Ali hazzaa | 0 | 6 | 20 | 0 | 26
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 6 | 0 | 6
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 12 | 0 | 6 | 18
Asma Alotaibi | 0 | 3 | 30 | 1 | 34
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 6 | 0 | 3 | 9
Naji Shabanh | 0 | 3 | 6 | 1 | 10
Sultan Motawa | 0 | 3 | 37 | 7 | 47
taher Mohammad | 0 | 6 | 50 | 4 | 60
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
! Hassan Saeed | 0 | 0 | 6 | 3 | 9
Md Yahya | 0 | 0 | 7 | 0 | 7
Grand Total | 1 | 59 | 352 | 42 | 454

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 57
| Delivery Related | (blank) | 2
| | Damage during delivery | 1
| | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 7
| | Delayed Delivery (HH) | 1
| | Delivery Status | 24
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 119
Live Sales | Pre-Sale | Help in completing the order | 15
| | Help placing new order | 4
| | Live assist | 12
| | Promotion guide | 6
Live Sales Total | | | 37
No Answer | (blank) | (blank) | 1
No Answer Total | | | 13
No Answer | No Answer | No Answer | 12
PreSales | Other Enquiry | Offers | 15
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | (blank) | 27
| | Pricing | 1
| | Product Specification | 1
PreSales Total | | | 48
Grand Total | | | 217

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 1 | 2 | 3 | 15 | 21
Malek Hosan | 0 | 0 | 0 | 1 | 2 | 10 | 13
! Hassan Saeed | 13 | 0 | 1 | 1 | 2 | 3 | 20
Mohiuddin Lsm | 8 | 3 | 0 | 3 | 3 | 13 | 30
Naji Shabanh | 5 | 2 | 3 | 1 | 4 | 8 | 23
Doaa Almutawa | 11 | 3 | 5 | 6 | 1 | 12 | 38
Ali Ibraheem | 0 | 1 | 3 | 1 | 3 | 6 | 14
Asma Alotaibi | 4 | 0 | 6 | 3 | 4 | 11 | 28
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 7 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahemad | 9 | 2 | 1 | 3 | 2 | 10 | 27
Jaber Almarri | 1 | 2 | 3 | 1 | 0 | 2 | 9
Abdullah Otaibi | 2 | 0 | 4 | 3 | 2 | 1 | 12
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 1 | 1 | 4
Faisal Abdullah | 2 | 3 | 3 | 3 | 0 | 1 | 12
Khaled Sufian | 5 | 2 | 5 | 1 | 0 | 3 | 16
Mohad Kmali | 9 | 3 | 1 | 2 | 7 | 3 | 25
taher Mohammad | 8 | 3 | 2 | 4 | 2 | 0 | 19
Md Yahya | 1 | 6 | 3 | 2 | 2 | 0 | 14
Sultan Motawa | 14 | 2 | 0 | 6 | 2 | 0 | 24
Hasan Nour | 0 | 2 | 2 | 2 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Grand Total | 95 | 35 | 43 | 45 | 40 | 108 | 366

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 3 | 0 | 3 | 1 | 0 | 5 | 12
Jaber Almarri | 0 | 4 | 1 | 1 | 0 | 2 | 8
Hamza.abuazzam Nouri Abuazzam | 3 | 2 | 1 | 0 | 0 | 7 | 13
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 1 | 1 | 0 | 2 | 0 | 1 | 5
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 2 | 1 | 4
Ali hazzaa | 4 | 2 | 0 | 0 | 0 | 1 | 7
! Hassan Saeed | 1 | 2 | 0 | 0 | 1 | 2 | 6
Abdullah Otaibi | 3 | 0 | 0 | 2 | 1 | 1 | 7
Khaled Sufian | 1 | 1 | 1 | 0 | 1 | 1 | 5
Sultan Motawa | 5 | 2 | 0 | 1 | 2 | 0 | 10
taher Mohammad | 7 | 1 | 0 | 1 | 2 | 0 | 11
Faisal Abdullah | 0 | 2 | 0 | 2 | 1 | 0 | 5
Abdallah Ahemad | 3 | 0 | 0 | 1 | 1 | 0 | 5
Doaa Almutawa | 21 | 5 | 0 | 4 | 0 | 0 | 30
Asma Alotaibi | 6 | 1 | 0 | 2 | 0 | 0 | 9
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdullah Abuthnain | 1 | 1 | 0 | 0 | 0 | 0 | 2
Md Yahya | 2 | 0 | 0 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 63 | 24 | 7 | 17 | 11 | 25 | 147

Please feel free to reach out for any further clarifications.