Subject: Daily performance summary for LiveSalesman team for Apr 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Apr 2022 09:02:37 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 6 | 0 | 7 | 0 | 2 | 15
Aws Adra | 0 | 2 | 34 | 0 | 1 | 37
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 16 | 0 | 4 | 20
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 15 | 0 | 0 | 0 | 0 | 15
Malek Hosan | 18 | 0 | 0 | 9 | 0 | 27
Abu Sufian | 9 | 3 | 22 | 0 | 2 | 36
Ankit Kumar | 3 | 1 | 8 | 0 | 1 | 13
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 2 | 8
Alhamzi Mohammed | 0 | 4 | 7 | 0 | 5 | 16
Gaurav Payal | 0 | 1 | 37 | 0 | 0 | 38
Tathru Nukhu | 0 | 4 | 32 | 0 | 0 | 36
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 3 | 3
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Md Yahya | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 58 | 15 | 163 | 9 | 20 | 265

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 14
| | Fresh fixing pending | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 15
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 4
Customer Services Total | | | 44
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | (blank) | 10
| | Offers | 2
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 7
| Product Related | Product Specification | 62
PreSales Total | | | 83
Grand Total | | | 137

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 5 | 0 | 0 | 7
Jok Kuol | 13 | 0 | 0 | 0 | 0 | 0 | 13
Abu Sufian | 6 | 0 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 24 | 1 | 0 | 5 | 1 | 0 | 31

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 2 | 3 | 1 | 1 | 7 | 18
Waseem Ahemad . Khan | 1 | 3 | 2 | 1 | 6 | 7 | 20
Ankit Kumar | 1 | 0 | 2 | 1 | 1 | 8 | 13
Jok Kuol | 3 | 0 | 1 | 2 | 4 | 9 | 19
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 4 | 1 | 1 | 1 | 3 | 1 | 11
Abu Sufian | 6 | 2 | 1 | 3 | 1 | 7 | 20
Ahmed Omer | 0 | 0 | 0 | 0 | 0 | 1 | 1
Raghwendra Pratap Singh | 0 | 2 | 0 | 1 | 0 | 3 | 6
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 2 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 0 | 3
Tathru Nukhu | 3 | 2 | 1 | 0 | 0 | 0 | 6
Gaurav Payal | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 26 | 13 | 11 | 13 | 19 | 44 | 126

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 0 | 6 | 8
Raghwendra Pratap Singh | 1 | 1 | 0 | 1 | 0 | 3 | 6
Alhamzi Mohammed | 3 | 1 | 0 | 0 | 1 | 1 | 6
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 2 | 4
Jok Kuol | 0 | 1 | 0 | 0 | 3 | 2 | 6
Waseem Ahemad . Khan | 9 | 3 | 3 | 0 | 2 | 1 | 18
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Aws Adra | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 16 | 6 | 4 | 3 | 8 | 15 | 52

Please feel free to reach out for any further clarifications.