Subject: Tech Support Candidate - Amit nigam
From: Amit nigam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 07:38:39 -0400

| | Tech Support Test

Name | Amit nigam
E-mail | [email-masked]
Phone Number | (0129) 9899238803
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vamani | Manager Operations | na |
Previous Employer 1 | Convergys | Team lead | 17 June 2018 |
Previous Employer 2 | Hayperquality | Team leader | Aug 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check if the system is connected to a internet network (WiFi or lan)
If connected need to check if the internet connection is functional
If both the above true check for firewall/proxy settings
If all ok check error code and take it forward as per the code

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn the Bluetooth on on both devices
Go to settings of the phone, search for nearby devices and select the phone
Pair the Bluetooth device if required
Once paired connect the device

What according to you makes you a good candidate for customer service or technical support job? | Being able to listen to customers issue, empathise Where required and then taking the responsibility of addressing the customer’s issue, where possible in one go
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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