Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 20 Apr 2022 03:17:45 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RAQLXKCNJP (Jason ): Chat was handled extremely well and as per process guidelines and protocols. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RARL4L3A6A (Jason ): Same customer contacted again after few minutes as she thought someone would reach out soon, Jason advised her to wait so that sales team could reach out and also mentioned the information has been sent to sales team. 

Chat ID: RARLSNCJB6 (Harsh ): Chat was handled well however need to advise customers about the travel updates for different countries for example for Greece we can provide the link :https://jaywaytravel.com/blog/covid-19-info-hub/greece to check the Covid protocols for travel to Greece online and for other countries as well. 

No missed/abandoned chats. 

Thanks and Regards 
Amit