Subject: Daily performance summary for LiveSalesman team for Apr 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 09:05:57 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 2 | 14 | 0 | 16
Doaa Almutawa | 0 | 6 | 1 | 2 | 9
Faisal Abdullah | 0 | 0 | 10 | 0 | 10
Mohad Kmali | 0 | 0 | 22 | 9 | 31
Rayan Suliman | 0 | 0 | 27 | 0 | 27
Asma Alotaibi | 0 | 6 | 0 | 2 | 8
Ali hazzaa | 0 | 2 | 20 | 1 | 23
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 55 | 2 | 57
! Hassan Saeed | 0 | 0 | 6 | 0 | 6
Grand Total | 0 | 16 | 155 | 16 | 187

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 15
| | Delayed Delivery (Furniture) | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 2
| | Missing items\parts | 3
| Refunds and Cancelations | Delay collection | 1
Customer Services Total | | | 29
PreSales | Other Enquiry | Offers | 1
| Product Related | (blank) | 27
PreSales Total | | | 28
Grand Total | | | 57

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 0 | 0 | 0 | 1 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 1 | 1 | 1 | 4 | 15 | 23
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 10 | 12
Mohiuddin Lsm | 10 | 1 | 2 | 3 | 4 | 12 | 32
Naji Shabanh | 1 | 3 | 3 | 4 | 3 | 8 | 22
Ali Ibraheem | 0 | 4 | 0 | 3 | 3 | 8 | 18
Doaa Almutawa | 10 | 0 | 5 | 5 | 3 | 10 | 33
Asma Alotaibi | 3 | 3 | 4 | 6 | 4 | 11 | 31
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abdallah Ahemad | 3 | 1 | 2 | 6 | 4 | 11 | 27
Jaber Almarri | 2 | 4 | 2 | 3 | 3 | 2 | 16
Abdullah Otaibi | 2 | 3 | 1 | 4 | 2 | 1 | 13
Abdullah Abuthnain | 2 | 0 | 1 | 0 | 0 | 1 | 4
Khaled Sufian | 0 | 3 | 4 | 1 | 1 | 2 | 11
Mohad Kmali | 8 | 2 | 1 | 4 | 8 | 2 | 25
! Hassan Saeed | 2 | 1 | 1 | 2 | 3 | 1 | 10
taher Mohammad | 5 | 2 | 4 | 2 | 2 | 0 | 15
Md Yahya | 6 | 5 | 4 | 1 | 1 | 0 | 17
Sultan Motawa | 4 | 1 | 4 | 2 | 2 | 0 | 13
Faisal Abdullah | 5 | 4 | 1 | 3 | 0 | 0 | 13
Hasan Nour | 1 | 1 | 4 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 67 | 40 | 44 | 52 | 47 | 103 | 353

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 0 | 4 | 1 | 0 | 0 | 5 | 10
Hamza.abuazzam Nouri Abuazzam | 1 | 1 | 1 | 0 | 0 | 7 | 10
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohad Kmali | 0 | 1 | 0 | 1 | 0 | 1 | 3
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 2 | 4
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 3 | 1 | 5
Jaber Almarri | 2 | 3 | 0 | 3 | 0 | 1 | 9
! Hassan Saeed | 1 | 2 | 0 | 0 | 1 | 2 | 6
Khaled Sufian | 1 | 1 | 0 | 0 | 2 | 1 | 5
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 1 | 0 | 3
Sultan Motawa | 2 | 1 | 0 | 1 | 2 | 0 | 6
taher Mohammad | 3 | 0 | 0 | 1 | 2 | 0 | 6
Faisal Abdullah | 1 | 2 | 0 | 2 | 1 | 0 | 6
Abdullah Otaibi | 2 | 0 | 0 | 3 | 0 | 0 | 5
Abdallah Ahemad | 2 | 0 | 0 | 1 | 0 | 0 | 3
Asma Alotaibi | 3 | 2 | 0 | 4 | 0 | 0 | 9
Doaa Almutawa | 13 | 1 | 0 | 0 | 0 | 0 | 14
Ali hazzaa | 3 | 0 | 0 | 0 | 0 | 0 | 3
Md Yahya | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 38 | 20 | 2 | 17 | 12 | 24 | 113

Please feel free to reach out for any further clarifications.