Subject: Daily performance summary for LiveSalesman team for Apr 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Apr 2022 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 1 | 2 | 0 | 1 | 8
Aws Adra | 0 | 1 | 15 | 0 | 3 | 19
Raghwendra Pratap Singh | 0 | 0 | 7 | 0 | 0 | 7
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 2 | 0 | 2 | 5
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 4 | 3 | 26 | 0 | 6 | 39

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 3
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Store Availability | 1
| Product Related | Product Specification | 1
PreSales Total | | | 2
Grand Total | | | 6

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 5 | 0 | 0 | 0 | 11
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 9 | 0 | 5 | 0 | 1 | 0 | 15

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 0 | 3 | 0 | 0 | 1 | 6 | 10
Waseem Ahemad . Khan | 1 | 3 | 4 | 3 | 3 | 8 | 22
Ankit Kumar | 0 | 0 | 3 | 0 | 1 | 11 | 15
Jok Kuol | 4 | 0 | 1 | 3 | 4 | 10 | 22
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 1 | 0 | 1 | 3 | 1 | 7
Abu Sufian | 5 | 1 | 4 | 1 | 2 | 9 | 22
Raghwendra Pratap Singh | 3 | 0 | 1 | 0 | 1 | 2 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 2 | 2 | 0 | 0 | 4
Gaurav Payal | 2 | 0 | 1 | 0 | 0 | 0 | 3
Tathru Nukhu | 0 | 3 | 0 | 0 | 0 | 0 | 3
Grand Total | 16 | 11 | 16 | 12 | 16 | 48 | 119

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 1 | 0 | 0 | 5 | 7
Raghwendra Pratap Singh | 0 | 0 | 1 | 0 | 0 | 3 | 4
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 1 | 1 | 5
Ankit Kumar | 1 | 0 | 0 | 0 | 1 | 2 | 4
Jok Kuol | 2 | 1 | 0 | 0 | 2 | 3 | 8
Waseem Ahemad . Khan | 0 | 5 | 0 | 0 | 2 | 1 | 8
Aws Adra | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 6 | 2 | 0 | 9 | 15 | 42

Please feel free to reach out for any further clarifications.