Subject: Tech Support Candidate - Namratha Sharma
From: Namratha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 08:48:27 -0400

| | Tech Support Test

Name | Namratha Sharma
E-mail | [email-masked]
Phone Number | (91) 6304568502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Google | Technical support engineer | May 6, 2022 |
Previous Employer 1 | Techmahindra | Technical support engineer | Feb 8, 2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Restart the device.
3.Try to clear the cookies.
4. Update the system.
5.Try in different web browser or incognito.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from top of the screen.
2. Touch and hold Bluetooth option.
3. check Bluetooth name and pair it with the device.
4. Connect to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Being polite and understandable.
2. Sound knowledge on the process
3. Easy to communicate with user

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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