Subject: Tech Support Candidate - Priye Ranjan Kumar
From: Priye Ranjan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 06:29:24 -0400

| | Tech Support Test

Name | Priye Ranjan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9934725332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical Advisor | Na | 29000
Previous Employer 1 | Teleperformance | Technical support | Na | 19000
Previous Employer 2 | Tech Mahindra | Customer Support | Na | 90000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for the error code, then confirm if my internet is working properly. I will clear the cache cookies of the browser then try again. I will also try opening the link in incognito mode. If it will still not work then I will reconnect internet and laptop.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth in phone > Turn on Speaker and place it to Bluetooth pairing mode. > When the device will be recognized by phone > Press Pairing option.
What according to you makes you a good candidate for customer service or technical support job? | Basic tech knowledge, past experience,  good communication and customer handling skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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