Subject: Re: Yesterday Report - EPOS Enterprise
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Date: Tue, 19 Apr 2022 02:51:01 -0700 (MST)

Hi Heta, 

Unfortunately, this is not possible in this report. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, April 19, 2022 3:07:11 PM 
Subject: RE: Yesterday Report - EPOS Enterprise 

Hi Ashish, 

Thank you for checking. 

Yes it seems like the due time app also triggered this. Is it not possible to exclude it or any other of the Zendesk automations from this report? 

From: Ashish Dabral <[email-masked]> 
Sent: 19. april 2022 11:09 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Re: Yesterday Report - EPOS Enterprise 

		

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Hi Heta, 

The data is for yesterday. If there is any update on the ticket it will show in this report. 

For example, Christopher did not work yesterday. However, we can see 14 updated tickets under his name as these 14 tickets are updated by any other user or Zendesk. 

Please let me know if there are any questions. 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 19, 2022 2:21:36 PM 
Subject: RE: Yesterday Report - EPOS Enterprise 

Hi Ashish, 

What is the timeframe for the updated tickets, as it shows data for many people who didn’t even work yesterday? 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 19. april 2022 10:46 
To: Daisuke Murata (DIUM) < [ mailto:[email-masked] | [email-masked] ] >; Hamed Rahnama (HARH) < [ mailto:[email-masked] | [email-masked] ] >; Jan Philipp Faber (JNFA) < [ mailto:[email-masked] | [email-masked] ] >; Franck Gampio-Killy (FRKI) < [ mailto:[email-masked] | [email-masked] ] >; Ross Martowski (ROMR) < [ mailto:[email-masked] | [email-masked] ] >; Muhammad Ali (MUAI) < [ mailto:[email-masked] | [email-masked] ] >; Christopher Kurek (CKUR) < [ mailto:[email-masked] | [email-masked] ] >; Shadee Alafhash (SDLF) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Yesterday Report - EPOS Enterprise 

		

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1. Active Tickets 

2. Updated Tickets 

3. Solved/Closed Tickets 

Regards, 
Ashish Dabral