Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 19 Apr 2022 02:42:24 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RA2IG2QK92 (Harsh ): Chat was handled really well and as per process guidelines and protocols. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RA2IL38OO9 (Harsh ): Same customer as the previous chat RA2IG2QK92. Customer left the previous chat before answering the question "which country she would be travelling from?" 

Chat ID: RA4IRHUKVJ (Harsh ): Incomplete chat, customer did not respond after one response so the chat was closed. 

Chat ID: RACJDPU3VZ (Harsh ): Chat was handled pretty well however missed to ask about the duration of the travel that the customer was planning for. 

Chat ID: RAHK3B3AW1 (Harsh ): The estimated/ball park figure on the website for an itenarary does not include the airfare/flights to and from Europe: Please see the website and the details mentioned there. It seems traveller left the chat as he did not got satisfatory answer which he was looking for. 
The package excludes: 

    * Flights to and from Europe. 
    * Tips for Tour Guides, Drivers and Local Reps. 
    * Meals (other than breakfast if included in room rate and meals listed as included in food tours and excursions, unless explicitly stated otherwise). 
    * Parking fees for your Rental Car (if you are booking one with us) unless otherwise indicated. Some hotels provide free parking facilities. 
    * Travel Insurance. See [ https://jaywaytravel.com/insurance | the insurance link on our website ] 

No missed/abandoned chats. 

Thanks and Regards 
Amit