Subject: New Reply Received - Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 19 Apr 2022 08:35:22 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Trip Virtual Screen - Playlist  Ticket comment <div dir="ltr">
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Hi Pritish,</div>
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Attached is the video and photos taken today during the Trip Virtual class.<span></span>
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The image is too bright, white.</div>
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Kindly advise for further assistance on this.</div>
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Thank you.</div>
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<img id="id-5DFA02C2-F2CA-406D-95CF-3C1BF9BBA2AC" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjI0NjQ2MTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.fFaETlwOtSbZQElBAeKHMe55ZXzmy0mN9UGgR23N7-M" data-id="36122464611" alt="Image.jpeg" style="max-width: 100%"><br>
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<div dir="auto" style="caret-color: rgb(0, 0, 0)">Best regards,</div>
<div dir="auto" style="caret-color: rgb(0, 0, 0)">Ann</div>
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<span style="text-align:start;display:inline !important">Get<span> </span></span><a href="https://aka.ms/o0ukef" style="text-align:start" rel="noreferrer">Outlook for iOS</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, April 19, 2022 2:29:41 PM<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Isaac Lee &lt;[email-masked]&gt;; Zarina Masor &lt;[email-masked]&gt;; Matthew Ong &lt;[email-masked]&gt;; Pfeiffer Chan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist
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<div dir="ltr">Hi Ann,</div>
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<div dir="ltr">Thank you for your update. We will be waiting to hear from you soon.</div>
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<div dir="ltr">​Kind Regards,</div>
<div dir="ltr">Pritish<br>
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Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=04%7C01%7Cann.nuraain%40virginactive.com.sg%7Cebfb933242f945a05d4f08da21ce08a8%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637859466066615857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=5S42AHIg8MvAxqkw14U2PWnp2dXjDMXeTTNcPUu4Ilg%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a>
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<blockquote class="x_freshdesk_quote">On Mon, 18 Apr at 3:41 PM <span class="x_separator">
, Ann Nuraain &lt;[email-masked]&gt; wrote:
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Hi Pritish,<br>
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Thank you for getting back to me. <br>
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We will proceed the further investigation from our side to monitor the playlist and the video resolution.<br>
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There will be The Trip Virtual class today &amp; tomorrow. Our team will prepare the video.<br>
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We will keep you posted on this.<br>
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Thank you.<br>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 15 April 2022 11:30<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Isaac Lee &lt;[email-masked]&gt;; Zarina Masor &lt;[email-masked]&gt;; Matthew Ong &lt;[email-masked]&gt;; Pfeiffer Chan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Trip Virtual Screen - Playlist </div>
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<div dir="ltr">Hi Ann,<br>
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<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">In order to investigate further, could you please advise which TRIP release you have issues with? </div>
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<div dir="ltr">Is it a part of the the class which is blurry or the entire release from start to end? It would be helpful if you can share a short video showing the issue?</div>
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<div dir="ltr">​Kind Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">​<br>
Ticket: <a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F5446&amp;data=04%7C01%7Cann.nuraain%40virginactive.com.sg%7Cebfb933242f945a05d4f08da21ce08a8%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637859466066615857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=5S42AHIg8MvAxqkw14U2PWnp2dXjDMXeTTNcPUu4Ilg%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Thu, 14 Apr at 7:52 PM <span class="x_x_separator">
, Ann Nuraain &lt;[email-masked]&gt; wrote:
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Hi LesMills,<br>
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We would like to share feedback as per email forwarded.<br>
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Kindly assist us for further action on this.<br>
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Looking forward to hearing from you.<br>
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Cheers.<br>
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<span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Sent:</b> 14 April 2022 14:52<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Isaac Lee &lt;[email-masked]&gt;; Zarina Masor &lt;[email-masked]&gt;; Matthew Ong &lt;[email-masked]&gt;; Pfeiffer Chan &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fw: Trip Virtual Screen - Playlist</font>
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<font color="black" style="font-size:11pt"></font>Hi Michelle,<br>
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We received feedback from member who attended the Trip Virtual. Member shared that the resolution is blur and too bright which is not the best experience.<br>
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I have checked with Arron (he is our contractor and in charge with all the system club), according to him, our screen and system setup is fine. If the screen had issues it will affect all including The Trip. However, the issues only came up during The Trip
 Virtual. Which Arron shared that we need to feedback to LesMills.</div>
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Kindly assist us on this for further action.<br>
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Thank you.<br>
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<b><span lang="en-SG" style="color:#E10A0A; font-family:Century Gothic,sans-serif">ANN</span></b><span lang="en-SG" style="color:#E10A0A; font-family:Century Gothic,sans-serif"> NURAAIN</span><span lang="en-SG" style="color:#B3B3B3; font-family:Century Gothic,sans-serif"></span>
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<span lang="en-SG" style="color:#4D4D4D; font-size:10.5pt; font-family:Century Gothic,sans-serif">Operations and Experience Supervisor<br>
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<span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB</span><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif"></span>
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<div style="font-size:11pt; font-family:Calibri,sans-serif; margin:0"><span lang="en-SG" style="color:#BFBFBF; font-size:8.5pt; font-family:Century Gothic,sans-serif">1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616</span></div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Sent:</b> 14 April 2022 13:59<br>
<b>To:</b> Ann Nuraain &lt;[email-masked]&gt;<br>
<b>Subject:</b> </font>
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<div dir="auto" style="">Best regards,</div>
<div dir="auto" style="">Ann</div>
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<span style="text-align:start; display:inline!important">Get<span> </span></span><a href="https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&amp;data=04%7C01%7Cann.nuraain%40virginactive.com.sg%7Cebfb933242f945a05d4f08da21ce08a8%7C323ed017e5064d31827e5686f5130675%7C1%7C0%7C637859466066615857%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=JGet0bhRYFtqpaldlFp%2BGd63r85pkLpKNw3KQHnZ21w%3D&amp;reserved=0" rel="noreferrer" style="text-align:start">Outlook
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