Subject: English Language Test - Aman Sinha
From: Aman Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 03:53:15 -0400

| | Foreign Language Screening Test

Name | Aman Sinha    /  (802103) 7992456114    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,Sir

This is Aman Sinha from Livesalesman sorry for the inconvenience cause to some misunderstanding regarding shipping Adress of the product. Our delivery partner has already been dispatched your product.But it shows the wrong adress.Sir it's a request from us to give us a correct Adress so we can deliver the product to you at the right time.

Keep shopping, stay safe

Aman Sinha
Customer Care executive
Livesalesman.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Abdul

Thanks for contacting us.We have received your complaint.Our customer service unit is looking into this issue thank you for bringing this matter to our attention within 2 days.

If you are not satisfied with our service unit team then we replace your cabinet with a new one.

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