Subject: Tech Support Candidate - Khushbu Gupta
From: Khushbu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:56:59 -0400

| | Tech Support Test

Name | Khushbu Gupta
E-mail | [email-masked]
Phone Number | (836) 8095945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 49 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | Senior Quality Analyst | NA | 47500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check network connectivity.
2. Check what type of error I am getting then accordingly do troubleshooting steps
3. If required will check in any other browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth of our device- search for devices- check available device- click on pair- if required pair code then enter- device will be connected
What according to you makes you a good candidate for customer service or technical support job? | Having good troubleshooting skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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