Subject: Tech Support Candidate - Shubham Baghel
From: Shubham Baghel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 02:45:00 -0400

| | Tech Support Test

Name | Shubham Baghel
E-mail | [email-masked]
Phone Number | (+91) 7000509369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Outworx solution Pvt Ltd | Technical service desk | 10th May 2022 | 16000
Previous Employer 1 | imsi staffing Pvt Ltd. | Desktop support Engineer L2 | 23rd January 2021 | 12000
Previous Employer 2 | Welinfoline | Desktop support Engineer | 20 March 2020 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check which type of error is coming because its totally depends of error. Otherwise will clear browsing history and check that site is whitelisted in our domain. Even sometimes maybe site issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on speaker and also on blutooth mode in
Mobile.

Search that device once it's found will connect and play.

What according to you makes you a good candidate for customer service or technical support job?

I have a good listener and problem solving skill

Made me good communicator with user and

easily  handled to user  because they want

solution not verbal communication no one

have time  be focus on problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |