Subject: New Reply Received - CASE NO: 00384679 Les Mills New Lynn
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 19 Apr 2022 06:30:59 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  CASE NO: 00384679 Subject: Les Mills New Lynn  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hey,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for the reply… I have brought ‘our own Les Mills Clubs’ AV speciality into this email so he’s aware and if he has any more questions.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">:)</span></div>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Carla Fitzsimons<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Licencee Relationships / Group Fitness Events Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills National Office</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">33 Sale St</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">P: <a href="tel:(09)%20307%205340" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(09) 307 5340</strong></a> </td>
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<td align="left" style="vertical-align:top;font-family:Arial"> M: <a href="tel:021%20643%20903" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">021 643 903</strong></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 19 April 2022 6:28 PM<br>
<b>To:</b> Carla Fitzsimons &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: CASE NO: 00384679 Les Mills New Lynn</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Carla,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Yes, I can confirm that the steps shared in the previous email are trhe correct steps to remove an existing iPad and add a new one. I am sharing the link for your reference.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fa%2fsolutions%2farticles%2f36000084195%3flang%3den%26portalId%3d36000052867&amp;umid=970c9d1b-55f2-43ae-8a71-2f9a8203d41c&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-a810de4426b11b7770cb5e01825d6c9e3b1c73c9" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000084195?lang=en&amp;portalId=36000052867</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do let us know if this resolve the issue for you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Kind Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish<br>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5451&amp;umid=970c9d1b-55f2-43ae-8a71-2f9a8203d41c&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-a61593db2d5657bac3cb3c5fec400d9df369a51c" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5451</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 19 Apr at 3:56 PM
<span class="separator">, Carla Fitzsimons &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt">Hello, Hope you had a lovely Easter.<br>
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Our Les Mills New Lynn Club have an iPad in their ‘Cycle studio’ that we would like to replace with a new iPad which we have purchased.<br>
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Is the below what we need to do? When do you suggest we do this / how long should it take?<br>
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Thx, C ?<br>
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I have a new iPad and would like to remove the old one<br>
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Below is the procedure to unlink/remove the connection to the old app install so you can connect it to the new iPad:<br>
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1. Log into the Virtual scheduler tool via your desktop at <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmillsvirtual.com%253chttp%3a%2fwww.lesmillsvirtual.com%2f&amp;umid=970c9d1b-55f2-43ae-8a71-2f9a8203d41c&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ee16be016271b227ae9f96d8c9f04dd6179c8aaf" rel="noreferrer">
www.lesmillsvirtual.com&lt;http://www.lesmillsvirtual.com/</a>&gt; with your Virtual username and password.<br>
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2. Click on the Settings icon and select 'Manage Devices' .<br>
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3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br>
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4. Click the Green button: 'SAVE' to process the device unlinking.<br>
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5. Once this has processed, it will take 5 minutes for the Virtual App to become ready for connecting/pairing with your studio timetable.<br>
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6. Log into the Virtual app on your new iPad with your Virtual username and password and select your studio from the list and begin setup.<br>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5451