Subject: Tech Support Candidate - Robin .
From: Robin . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 01:56:49 -0400

| | Tech Support Test

Name | Robin .
E-mail | [email-masked]
Phone Number | (201014) 8368485378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp | CSA | 30 april | 26000
Previous Employer 1 | Aegis | Relationship manager | 7 August2020 | 17000
Previous Employer 2 | Global rental services | Sales executive | 31october 2021 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, i would request you to check the with internet connectivity if you're internet is working fine. If it is working alright, please check if you're connected to any VPN or proxy internet that might be banned to browse the particular website.
And also clear your browsing history and cache and cookies before you browse the website. I hope it helps. Let me know if you need any other help with this. Thank you

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps:

1. Turn on/ power on your Bluetooth speaker.
2. Turn on your Bluetooth on the phone.
3. Pair the devices with the same code (use 0000) if code is required

What according to you makes you a good candidate for customer service or technical support job?

There are a multiple qualities, I'll mention a few.

1. I have more than 2 years experience in customer service and tech support.
2. I have an international customer service experience with an UK Brand as well
3. I'm punctual and have good convincing skills
4. I've been the best employee( employee of the month) for last three consecutive months

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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