Subject: English Language Test - Abhishek Bachchani
From: Abhishek Bachchani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 00:54:25 -0400

| | Foreign Language Screening Test

Name | Abhishek Bachchani    /  (91) 7297923460    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Ma'am,

Greetings from team babyshop.com

I hope you are doing well. I would like to inform you that as per our records your order has been already dispatched 14 days ago,however it seems like that your address is incorrect on the parcel and for that reason our shipping partner is unable to deliver the order.

I would like to request you if you can just reconfirm your address,so I can share the same with our shipping partner.

Inconvenience caused is deeply regretted.

Thanks for your understanding.

Regards
Abhishek Bachchani
Customer Service Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from team Homebox.

I hope you are doing well.

Sorry for the inconveniences faced by you.Please share your order details with us  and I will make sure to replace the unit as soon as possible.

Thanks for your understanding.

Regards
Abhishek Bachchani
Customer Service Representative
Team Homebox

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