Subject: Daily performance summary for LiveSalesman team for Apr 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 09:06:17 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 1 | 3
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 5 | 7 | 0 | 12
Faisal Abdullah | 0 | 4 | 8 | 1 | 13
Jaber Almarri | 0 | 3 | 30 | 6 | 39
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 1 | 77 | 1 | 79
Rayan Suliman | 0 | 0 | 30 | 0 | 30
Ali hazzaa | 0 | 3 | 6 | 0 | 9
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 8 | 5 | 2 | 15
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 17 | 0 | 0 | 17
Md Yahya | 0 | 6 | 0 | 0 | 6
Mohad Kmali | 0 | 3 | 0 | 0 | 3
Mohiuddin Lsm | 0 | 3 | 0 | 0 | 3
Sultan Motawa | 0 | 4 | 0 | 0 | 4
Syed Ataullah | 0 | 2 | 0 | 0 | 2
taher Mohammad | 0 | 3 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 64 | 163 | 11 | 238

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 1
| | Delivery Status | 4
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 23
Live Sales | Pre-Sale | Help in completing the order | 1
Live Sales Total | | | 1
No Answer Total | | | 1
No Answer | (blank) | (blank) | 1
PreSales | Product Related | (blank) | 28
PreSales Total | | | 28
Grand Total | | | 53

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 1 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 1 | 2 | 2 | 1 | 16 | 22
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 10 | 12
Mohiuddin Lsm | 7 | 0 | 2 | 3 | 4 | 11 | 27
Naji Shabanh | 2 | 6 | 1 | 5 | 2 | 8 | 24
Ali Ibraheem | 1 | 3 | 0 | 6 | 2 | 8 | 20
Doaa Almutawa | 5 | 4 | 1 | 4 | 5 | 9 | 28
Asma Alotaibi | 0 | 7 | 3 | 4 | 3 | 11 | 28
Rayan Suliman | 0 | 1 | 0 | 0 | 0 | 6 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abdallah Ahemad | 6 | 1 | 4 | 3 | 4 | 11 | 29
Jaber Almarri | 5 | 6 | 0 | 6 | 0 | 2 | 19
Abdullah Otaibi | 0 | 4 | 1 | 3 | 2 | 1 | 11
Abdullah Abuthnain | 0 | 1 | 0 | 0 | 1 | 1 | 3
Khaled Sufian | 3 | 5 | 0 | 2 | 1 | 1 | 12
Mohad Kmali | 4 | 1 | 1 | 8 | 7 | 1 | 22
! Hassan Saeed | 4 | 0 | 2 | 1 | 4 | 0 | 11
taher Mohammad | 4 | 2 | 3 | 0 | 3 | 0 | 12
Md Yahya | 8 | 3 | 2 | 1 | 1 | 0 | 15
Faisal Abdullah | 5 | 3 | 1 | 3 | 0 | 0 | 12
Sultan Motawa | 3 | 1 | 6 | 3 | 1 | 0 | 14
Hasan Nour | 2 | 2 | 2 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 60 | 51 | 32 | 55 | 41 | 100 | 339

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 2 | 4 | 0 | 0 | 1 | 4 | 11
Hamza.abuazzam Nouri Abuazzam | 2 | 1 | 0 | 0 | 0 | 7 | 10
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mohad Kmali | 2 | 0 | 1 | 1 | 1 | 1 | 6
Ali Ibraheem | 0 | 2 | 0 | 0 | 0 | 3 | 5
Mohiuddin Lsm | 2 | 0 | 0 | 3 | 2 | 1 | 8
Jaber Almarri | 4 | 2 | 0 | 3 | 0 | 1 | 10
! Hassan Saeed | 8 | 0 | 0 | 0 | 3 | 0 | 11
Khaled Sufian | 1 | 1 | 0 | 1 | 2 | 0 | 5
Abdullah Abuthnain | 2 | 0 | 0 | 0 | 1 | 0 | 3
Sultan Motawa | 6 | 0 | 0 | 2 | 1 | 0 | 9
taher Mohammad | 4 | 0 | 1 | 1 | 2 | 0 | 8
Faisal Abdullah | 6 | 0 | 0 | 3 | 0 | 0 | 9
Abdullah Otaibi | 2 | 0 | 0 | 4 | 0 | 0 | 6
Abdallah Ahemad | 2 | 0 | 0 | 1 | 0 | 0 | 3
Asma Alotaibi | 2 | 1 | 3 | 1 | 0 | 0 | 7
Ali hazzaa | 2 | 0 | 1 | 0 | 0 | 0 | 3
Md Yahya | 6 | 0 | 1 | 0 | 0 | 0 | 7
Doaa Almutawa | 8 | 0 | 1 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 0 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 1 | 0 | 0 | 0 | 2
Grand Total | 65 | 12 | 10 | 20 | 13 | 21 | 141

Please feel free to reach out for any further clarifications.