Subject: Daily performance summary for LiveSalesman team for Apr 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Apr 2022 09:01:43 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 12 | 0 | 0 | 23
Aws Adra | 0 | 1 | 16 | 0 | 4 | 21
Raghwendra Pratap Singh | 0 | 2 | 25 | 0 | 0 | 27
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 3 | 3 | 12 | 0 | 3 | 21
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 5
Abu Sufian | 10 | 6 | 31 | 0 | 0 | 47
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 6 | 4 | 20 | 0 | 0 | 30
Gaurav Payal | 0 | 4 | 35 | 0 | 0 | 39
Tathru Nukhu | 0 | 4 | 9 | 0 | 0 | 13
Alhamzi Mohammed | 0 | 0 | 8 | 0 | 0 | 8
Malek Hosan | 0 | 0 | 0 | 14 | 0 | 14
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 35 | 24 | 168 | 14 | 7 | 248

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 4
| | Delivery Status | 29
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return Request Initiation | 3
Customer Services Total | | | 58
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 3
| | Offers | 1
| | Store Availability | 5
| Policy Related | Delivery Cost | 3
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 79
PreSales Total | | | 93
Grand Total | | | 154

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 5 | 0 | 0 | 0 | 9
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 0 | 5 | 1 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 2 | 0 | 1 | 1 | 6 | 11
Waseem Ahemad . Khan | 3 | 4 | 1 | 5 | 1 | 9 | 23
Ankit Kumar | 2 | 2 | 1 | 0 | 1 | 13 | 19
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 3 | 1 | 0 | 4 | 4 | 11 | 23
Aws Adra | 0 | 1 | 0 | 2 | 2 | 1 | 6
Abu Sufian | 6 | 1 | 3 | 1 | 2 | 9 | 22
Raghwendra Pratap Singh | 3 | 0 | 1 | 0 | 1 | 2 | 7
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amir Aziz | 0 | 0 | 4 | 1 | 0 | 0 | 5
Gaurav Payal | 2 | 2 | 0 | 0 | 0 | 0 | 4
Tathru Nukhu | 3 | 1 | 0 | 0 | 0 | 0 | 4
Grand Total | 23 | 14 | 10 | 16 | 13 | 53 | 129

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 4 | 5
Raghwendra Pratap Singh | 0 | 0 | 1 | 0 | 0 | 4 | 5
Ankit Kumar | 0 | 0 | 0 | 1 | 1 | 3 | 5
Jok Kuol | 3 | 1 | 0 | 1 | 2 | 3 | 10
Waseem Ahemad . Khan | 4 | 2 | 0 | 0 | 1 | 1 | 8
Aws Adra | 0 | 0 | 0 | 0 | 2 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 2 | 0 | 0 | 0 | 1 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 3 | 3 | 2 | 8 | 15 | 42

Please feel free to reach out for any further clarifications.