Subject: New Reply Received - Fw: Demand problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 23:37:09 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Demand problem  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0)" class="elementToProof">
Hi Pritish,</div>
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I can see that you addressed this email on Friday afternoon to Dan and I, however, Dan was not included in the email.</div>
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Did you resend this to him and secondly, have you had a reply yet?</div>
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<b style="font-family:arial, helvetica, sans-serif"><span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont">Kind Regards,</span></b><br>
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<b><span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont">Jasmine Bourchier </span></b><span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont;color:gray !important">| Business
 Partnership Manager for QLD</span><span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont"></span>
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<span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont;color:gray !important">Les Mills Asia Pacific | <span style="margin:0px;color:rgb(0, 90, 149) !important"><span style="margin:0px"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer" title="[email-masked]" style="margin:0px"><span style="margin:0px"><span style="margin:0px">[email-masked]</span></span></a></span></span></span><span style="margin:0px;font-size:7.5pt;font-family:arial, sans-serif, serif, EmojiFont"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 14 April 2022 5:35 PM<br>
<b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fw: Demand problem
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<div dir="ltr">Hi Jasmine and Dan,</div>
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<div dir="ltr">Apologies for the confusion as I thought you needed to know only how to get rid of admin code pop up when playing on demand classes. The App will ask for Admin code if the users are trying to play the class directly from the classes tab without
 a scheduled On Demand time frame. </div>
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<div dir="ltr">There are three ways to avoid the Admin Code and  play the class directly.</div>
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<div dir="ltr">1. Disable Auto Lock completely and keep the admin lock open so that they can play classes without the admin code</div>
<div dir="ltr">2. Schedule a On Demand Slot within Scheduler and play the class without keying the admin code</div>
<div dir="ltr">3. Select "Always on Demand" so that it does not ask for any admin code when playing class manually</div>
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<div dir="ltr">Could you please advise if members are getting the request to enter Admin code while they are trying to play classes within the scheduled On Demand time frame?</div>
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<div dir="ltr">Thank you for your cooperation.</div>
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<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
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<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444</a>
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<blockquote class="x_freshdesk_quote">On Thu, 14 Apr at 8:00 PM <span class="x_separator">
, Dan &lt;[email-masked]&gt; wrote:
<div>This is not the correct thing to have selected because when always on demand is selected it allows people to always use the feature not when timetabled <br>
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<div dir="ltr">Cheers Dan</div>
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<div>On 14 Apr 2022, at 3:53 pm, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Jasmine,</div>
<div>​</div>
<div dir="ltr">Thank you for reaching out to us.</div>
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<div dir="ltr">In order to resolve the issue please make sure you that the  "Always on Demand" ​option is toggled to green. This will help you play any class manually without needing for the admin code.</div>
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<div dir="ltr"><img class="x_fr-fic x_fr-fil x_fr-dib" style="width:585px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMjIxNTM5NTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AUyggxMSWfPmhhXnDwETnQZ89wJq7ssgg-wp3__ATxg"></div>
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Do let us know if you need assistance with anything else.
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<div dir="ltr">Kind Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444</a> </div>
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<blockquote class="x_freshdesk_quote">On Thu, 14 Apr at 3:22 PM <span class="x_separator">
, Jasmine &lt;[email-masked]&gt; wrote:
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Hi Team,</div>
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<div class="x_elementToProof" style="font-family:Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)">
We have done all the standard troubleshooting techniques (checking that the settings are correct with guided access and checking that the app remains locked) with Dan at Ezyfit however he is still getting the same error message requesting an "Admin code" to
 play on demand. See a screen shot of the issue below.</div>
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Considering the challenges Dan has had previously with needing to re install the app, and with the Easter long weekend coming up, can we please have your urgent assistance with this?</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="margin:0px; font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="margin:0px; font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="margin:0px; font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont; color:gray!important">| Business Partnership Manager
 for QLD</span><span style="margin:0px; font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Dan Hart &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 14 April 2022 12:07 PM<br>
<b>To:</b> Greg Cartagena &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Demand problem</font>
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<div dir="ltr">So the on demand feature is still not working a member took a photo this morning <br>
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<div dir="ltr">Cheers Dan</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444