Subject: Ticket re-opened - [#5444] Fw: Demand problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 23:37:09 +0000

Hi Pritish Nandi,  Ticket “#5444 – Fw: Demand problem” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444 to view the ticket.  Ticket comment   
Hi Pritish, 

 
 
I can see that you addressed this email on Friday afternoon to Dan and I, however, Dan was not included in the email. 

 
 
Did you resend this to him and secondly, have you had a reply yet? 

 

 

 

Kind Regards, 

 

 
Jasmine Bourchier | Business
 Partnership Manager for QLD

Les Mills Asia Pacific | [email-masked] 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

KEY
 DATES CALENDAR 2022 

 

 
Les
 Mills Live Melbourne is coming – 13 & 14th August! Subscribe for updates at www.lesmills.com.au/live/melbourne   

 

 
 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use
 of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Thursday, 14 April 2022 5:35 PM 
To: Jasmine Bourchier <[email-masked]> 
Cc: Greg Cartagena <[email-masked]> 
Subject: Re: Fw: Demand problem

 

 Hi Jasmine and Dan, 

 
 Apologies for the confusion as I thought you needed to know only how to get rid of admin code pop up when playing on demand classes. The App will ask for Admin code if the users are trying to play the class directly from the classes tab without
 a scheduled On Demand time frame.  

 
 There are three ways to avoid the Admin Code and  play the class directly. 

 
 1. Disable Auto Lock completely and keep the admin lock open so that they can play classes without the admin code 
 2. Schedule a On Demand Slot within Scheduler and play the class without keying the admin code 
 3. Select "Always on Demand" so that it does not ask for any admin code when playing class manually 

 
 Could you please advise if members are getting the request to enter Admin code while they are trying to play classes within the scheduled On Demand time frame? 

 
 Thank you for your cooperation. 

 
 Kind Regards, 
 Pritish 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444

 

 

 
 
 On Thu, 14 Apr at 8:00 PM 
, Dan <[email-masked]> wrote:
 This is not the correct thing to have selected because when always on demand is selected it allows people to always use the feature not when timetabled  

 Cheers Dan 

 

 
 On 14 Apr 2022, at 3:53 pm, Les Mills International <[email-masked]> wrote: 

 

 
 Hi Jasmine, 
 ​ 
 Thank you for reaching out to us. 
 ​ 
 
 In order to resolve the issue please make sure you that the  "Always on Demand" ​option is toggled to green. This will help you play any class manually without needing for the admin code. 
 ​ 

 
 
Do let us know if you need assistance with anything else.

 
 Kind Regards, 
 Pritish 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5444  

 

 

 
 On Thu, 14 Apr at 3:22 PM 
, Jasmine <[email-masked]> wrote:
 
Hi Team, 

 
 
We have done all the standard troubleshooting techniques (checking that the settings are correct with guided access and checking that the app remains locked) with Dan at Ezyfit however he is still getting the same error message requesting an "Admin code" to
 play on demand. See a screen shot of the issue below. 

 
 
Considering the challenges Dan has had previously with needing to re install the app, and with the Easter long weekend coming up, can we please have your urgent assistance with this? 

 

 

 

Kind Regards, 

 

 
Jasmine Bourchier | Business Partnership Manager
 for QLD

Les Mills Asia Pacific | [email-masked] 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au

KEY
 DATES CALENDAR 2022 

 

 
Les
 Mills Live Melbourne is coming – 13 & 14th August! Subscribe for updates at www.lesmills.com.au/live/melbourne   

 

 
 
The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive
 this email in error, please contact us, then delete the email and any attachments.  

 

 

 
 
From: Dan Hart <[email-masked]> 
Sent: Thursday, 14 April 2022 12:07 PM 
To: Greg Cartagena <[email-masked]>; Jasmine Bourchier <[email-masked]> 
Subject: Demand problem

 
 So the on demand feature is still not working a member took a photo this morning  

 

 Cheers Dan