Subject: Arabic Language Test - Omer Mekki
From: Omer Mekki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 11:45:56 -0400

| | Foreign Language Screening Test

Name | Omer Mekki    /  (91) 9108917419    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jhon,

Thanks for contacting babyshop about your order Id 7157162.

I have checked the status of your order and it hasn’t delivered due to wrong address,  you have to update your address and in 1 to 2 working days it will be delivered.

Click the link to see how to update your address “www.babyshop.com/profile/address”

Sincerely,
Omer

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I am really sorry for this experience you have with us, we at Homebox always want our customers to have the best experience.

I have submitted your request (16363) and our product team will get back to you within 2 to 4 hours.

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