Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 18 Apr 2022 05:39:28 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RAJEL8MAIR (Harsh ): Customer was looking for a rough estimate of the cost for 2 itenarar ies " Spain and Portugal with Portugal only" So in this case we need to mention customer to click on the itinerary and scroll to the bottom and fill the details in "Get an instant price estimate" to get an approximate ball park figure. This was the reason customer left the chat as he wanted to compare the prices for the 2 itineraries that he was interested in before further planning. 

Chat ID: RAME7NZ9BZ (Harsh ): Chat was handled very well and as per process specifications and guidelines. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RAOFA0NIFQ (Anish ): Incomplete chat, customer left the chat before answering lead generation questions. 

Chat ID: RARFFPKKVZ (Anish ): First thing we need to know is the location/destination customer is looking to plan his travel and then the duration, no. of travellers, when he is planning to travel. Then we ask for the lead generation details like customer's name contact number and e-mail address and then the activities that they are interested in. Please follow this or check the details that customer provides us and ask for the ones that is required like in this chat customer mentioned as few important details however missed to advise about the location that he/she was looking to travel however he was looking ar Greece itineraries as per the chat info. 

Chat ID: RAWG8HCKG6 (Harsh ): Chat was handled very well and as per process specifications and guidelines. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RAXGCUW49M (Harsh ): Chat was handled really well and as per process specifications and guidelines. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RA1HCUHFVM (Harsh ): Chat was handled very well however missed to ask about the tentative dates for the travel. 

Chat ID: RA2IA1F03J (Harsh ): Incomplete chat, customer left the chat after one response. 

No missed/abandoned chats. 

Thanks and Regards 
Amit