Subject: English Language Test - Jitendar Kumar
From: Jitendar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 03:16:46 -0400

| | Foreign Language Screening Test

Name | Jitendar Kumar    /  (243122) 9758069551    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
My name is jitendar kumar  customer care representative from babyshop.com sir 14 days back you ordered something from our online store as you placed your order we send to your order through the courier but our delivery partner not able to reach your address please mention the correct adress and update your adress sir.

Thanks & Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir
Jitendar kumar as I responding your mail firstly sorry for the inconveniences sir we will rectify it , and replace cabinate as soon as possible we will contact you with in 24 hour shortly. Regarding to change the change the unit or replace it.

Thank& regards

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