Subject: Fwd: English Language Test - Manik Gupta
From: Aishwarya Jaiswal <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Sun, 17 Apr 2022 21:31:11 -0700 (MST)

Hi Ashish , 

Please check him for Warranty for next week lot . Deeksha asked for it. 
Thanks 

From: "Deeksha Dadu" <[email-masked]> 
To: "aishwarya jaiswal" <[email-masked]> 
Sent: Monday, April 11, 2022 1:36:40 PM 
Subject: Fw: English Language Test - Manik Gupta 

interview 

From: Manik Gupta <[email-masked]> 
Sent: Monday, April 11, 2022 10:20 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Manik Gupta 

	
	
			Foreign Language Screening Test 
		
	Name 	Manik Gupta / (+91) 9817762456 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Mam, 
Greetings of the day. 

I am writing this mail in reference to your order placed on the online store. As I can check your order has been already shipped and was already given to the courier company the same day. Courier has been trying to deliver your order but unfortunately there is some mistake in your mentioned address. 

So, for your convenience I would request you to share your correct address again on this same e-mail. I would get that updated to the courier company and would try to get you your order delivered at the earliest. 

Thanking You. 

With Regards, 
Manik Gupta 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir, 
Greetings of the day. 

I am writing this mail in reference to your mail I received regarding your TV Cabinet. As per the policies TV Cabinets don't have the warranty and they are non-returnable. I am extremely sorry for the inconvenience caused to you. 

So the best thing I can do from my end is I can align an executive from our organization. He would come and check what all issues you are facing with your TV Cabinet. I would request you to share your your order ID and convenient time for our engineer to visit you. 

Thanking You. 

With Regards, 
Manik Gupta