Subject: Ticket re-opened - [#5446] Fw: Trip Virtual Screen - Playlist
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 18 Apr 2022 03:41:23 +0000

Hi Pritish Nandi,  Ticket “#5446 – Fw: Trip Virtual Screen - Playlist” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446 to view the ticket.  Ticket comment   
Hi Pritish, 
 
Thank you for getting back to me.  

 
We will proceed the further investigation from our side to monitor the playlist and the video resolution. 
 
There will be The Trip Virtual class today & tomorrow. Our team will prepare the video. 
 
We will keep you posted on this. 
 
Thank you. 

 

 

 

 

 

 

 

 

 
 
ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: 15 April 2022 11:30 
To: Ann Nuraain <[email-masked]> 
Cc: Isaac Lee <[email-masked]>; Zarina Masor <[email-masked]>; Matthew Ong <[email-masked]>; Pfeiffer Chan <[email-masked]> 
Subject: Re: Fw: Trip Virtual Screen - Playlist

 

 Hi Ann, 
 
 ​ 
 
 Thank you for reaching out to us. 
 ​ 
 
 In order to investigate further, could you please advise which TRIP release you have issues with?  

 
 Is it a part of the the class which is blurry or the entire release from start to end? It would be helpful if you can share a short video showing the issue? 
 ​ 
 
 ​Kind Regards, 
 Pritish 
 ​ 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5446  

 

 

 
 On Thu, 14 Apr at 7:52 PM 
, Ann Nuraain <[email-masked]> wrote:
 
Hi LesMills, 
 
We would like to share feedback as per email forwarded. 
 
Kindly assist us for further action on this. 
 
Looking forward to hearing from you. 
 
Cheers. 

 

 

 

 

 

 

 

 

 
 
ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

From: Ann Nuraain <[email-masked]> 
Sent: 14 April 2022 14:52 
To: [email-masked] <[email-masked]> 
Cc: Isaac Lee <[email-masked]>; Zarina Masor <[email-masked]>; Matthew Ong <[email-masked]>; Pfeiffer Chan <[email-masked]> 
Subject: Fw: Trip Virtual Screen - Playlist

 
 
Hi Michelle, 

 
We received feedback from member who attended the Trip Virtual. Member shared that the resolution is blur and too bright which is not the best experience. 
 
I have checked with Arron (he is our contractor and in charge with all the system club), according to him, our screen and system setup is fine. If the screen had issues it will affect all including The Trip. However, the issues only came up during The Trip
 Virtual. Which Arron shared that we need to feedback to LesMills. 

 
 
Kindly assist us on this for further action. 
 
Thank you. 

 

 

 

 

 

 

 

 

 
 
ANN NURAAIN

Operations and Experience Supervisor 

 
T
+65 6908 7878  
W virginactive.com.sg

 

 

 

 

 
VIRGIN ACTIVE RAFFLES PLACE, A COLLECTION CLUB
 
 1 Raffles Place, #06-61, Tower 2, One Raffles Place, Singapore 048616 

 

 

From: Ann Nuraain <[email-masked]> 
Sent: 14 April 2022 13:59 
To: Ann Nuraain <[email-masked]> 
Subject: 

 

 

 

 Best regards, 
 Ann 

 
 
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