Subject: Daily performance summary for LiveSalesman team for Apr 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Apr 2022 09:03:41 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Abu Sufian | 3 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 10 | 2 | 17 | 0 | 1 | 30
Raghwendra Pratap Singh | 0 | 0 | 7 | 0 | 1 | 8
Alhamzi Mohammed | 0 | 1 | 4 | 0 | 3 | 8
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 13 | 3 | 28 | 0 | 5 | 49

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 3
PreSales | Other Enquiry | Store Location | 1
| | Using Shukran Points | 1
| Product Related | Product Specification | 15
PreSales Total | | | 17
Grand Total | | | 20

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 20 | 7 | 0 | 0 | 0 | 0 | 27
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Malek Hosan | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 26 | 10 | 0 | 1 | 0 | 0 | 37

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 1 | 2 | 0 | 2 | 5 | 14
Waseem Ahemad . Khan | 4 | 4 | 0 | 5 | 3 | 8 | 24
Ankit Kumar | 0 | 3 | 0 | 0 | 1 | 11 | 15
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 3 | 1 | 0 | 6 | 5 | 11 | 26
Aws Adra | 1 | 1 | 1 | 3 | 1 | 1 | 8
Abu Sufian | 3 | 3 | 0 | 1 | 1 | 8 | 16
Raghwendra Pratap Singh | 0 | 2 | 0 | 0 | 1 | 2 | 5
Malek Hosan | 0 | 0 | 1 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 2 | 0 | 0 | 4
Amir Aziz | 0 | 2 | 2 | 0 | 0 | 0 | 4
Gaurav Payal | 0 | 2 | 0 | 0 | 0 | 0 | 2
Tathru Nukhu | 11 | 0 | 0 | 0 | 0 | 0 | 11
Grand Total | 28 | 19 | 6 | 18 | 14 | 48 | 133

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 1 | 0 | 0 | 4 | 6
Raghwendra Pratap Singh | 0 | 1 | 0 | 0 | 0 | 4 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 1 | 0 | 0 | 2 | 3 | 6
Jok Kuol | 3 | 1 | 0 | 1 | 2 | 4 | 11
Waseem Ahemad . Khan | 7 | 0 | 0 | 0 | 1 | 1 | 9
Aws Adra | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 1 | 0 | 3
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 4 | 2 | 1 | 7 | 17 | 45

Please feel free to reach out for any further clarifications.