Subject: English Language Test - Injamamul Haq
From: Injamamul Haq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 04:19:18 -0400

| | Foreign Language Screening Test

Name | Injamamul Haq    /  (+91) 9205026297    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We express our deep sorry for any inconvenience

May I know your order number in order to check the status of this order in our system.
And please let me know your full and correct address with the landmark. Your delivery will be done soon.

Looking forward to hearing from you soon

Thanks and Regards
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry for any inconvenience

We always try to make a better experience for the customer and to solve the all problems.

Kindly share the pictures of the scratched TV Cabinet in order to check them and help you. Our team will immediately take the further action.

I will get you back soon.

Best regards
Customer Care Executive
Babyshop.com

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