Subject: English Language Test - Shivani Singh
From: Shivani Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 02:44:59 -0400

| | Foreign Language Screening Test

Name | Shivani Singh    /  (091) 8619625409    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir / Ma'am,
Sorry for your inconvenience.
I checked your issue and found out that our courier boy tried to reach out to you to deliver the parcel at your specified location but unfortunately, our courier boy is unable to locate the location and contact you.
So please check your delivery location and mobile number and contact us again.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am
Sorry for your inconvenience and assure you that this will not happen again in future.
Kindly share pictures of the TV cabinet where scratches appear.
Our Homebox team will be checked it and try to contact you for providing a solution.
Thanks.

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