Subject: Daily performance summary for LiveSalesman team for Apr 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 09:05:49 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 3 | 16 | 4 | 23
Faisal Abdullah | 0 | 5 | 45 | 4 | 54
Abdullah Abuthnain | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 0 | 9 | 51 | 7 | 67
Mohad Kmali | 0 | 10 | 0 | 1 | 11
Rayan Suliman | 0 | 2 | 15 | 1 | 18
Tathru Nukhu | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 16 | 0 | 19
Asma Alotaibi | 0 | 14 | 23 | 5 | 42
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 8 | 31 | 4 | 43
Hasan Nour | 0 | 1 | 1 | 1 | 3
Khaled Sufian | 0 | 2 | 21 | 3 | 26
Mohiuddin Lsm | 0 | 2 | 12 | 2 | 16
Naji Shabanh | 0 | 6 | 9 | 5 | 20
Grand Total | 1 | 66 | 241 | 38 | 346

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 61
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 16
| | Delayed Delivery (Furniture) | 3
| | Delivery Status | 8
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | (blank) | 1
Customer Services Total | | | 91
No Answer | (blank) | (blank) | 4
| No Answer | No Answer | 1
No Answer Total | | | 5
PreSales | (blank) | (blank) | 17
| Other Enquiry | (blank) | 1
| | Payment Methods | 2
| | Store Availability | 2
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 12
| | Product Specification | 1
PreSales Total | | | 36
Grand Total | | | 132

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 2 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 4 | 1 | 0 | 4 | 0 | 19 | 28
Malek Hosan | 0 | 1 | 1 | 1 | 0 | 15 | 18
Mohiuddin Lsm | 5 | 1 | 5 | 3 | 3 | 10 | 27
Ali Ibraheem | 4 | 0 | 1 | 1 | 2 | 7 | 15
Doaa Almutawa | 8 | 1 | 6 | 0 | 9 | 8 | 32
Asma Alotaibi | 8 | 3 | 2 | 7 | 3 | 11 | 34
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 8 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Naji Shabanh | 9 | 3 | 4 | 5 | 0 | 10 | 31
Abdallah Ahemad | 4 | 6 | 3 | 6 | 4 | 8 | 31
Mohad Kmali | 5 | 2 | 5 | 11 | 4 | 1 | 28
Jaber Almarri | 10 | 3 | 3 | 3 | 0 | 3 | 22
Abdullah Otaibi | 5 | 3 | 2 | 2 | 1 | 1 | 14
Abdullah Abuthnain | 5 | 0 | 0 | 1 | 0 | 1 | 7
Khaled Sufian | 6 | 0 | 1 | 2 | 3 | 1 | 13
Faisal Abdullah | 7 | 2 | 2 | 2 | 2 | 0 | 15
! Hassan Saeed | 2 | 1 | 3 | 2 | 3 | 0 | 11
taher Mohammad | 5 | 2 | 0 | 3 | 0 | 0 | 10
Md Yahya | 8 | 1 | 0 | 1 | 0 | 0 | 10
Sultan Motawa | 5 | 1 | 0 | 2 | 0 | 0 | 8
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 107 | 31 | 38 | 56 | 34 | 107 | 373

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 1 | 3 | 5
Naji Shabanh | 5 | 0 | 0 | 0 | 1 | 2 | 8
Ali hazzaa | 4 | 0 | 0 | 1 | 0 | 2 | 7
Mohiuddin Lsm | 3 | 0 | 1 | 4 | 1 | 2 | 11
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 0 | 0 | 7 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 4 | 1 | 1 | 2 | 2 | 2 | 12
Mohad Kmali | 1 | 1 | 1 | 1 | 1 | 1 | 6
Asma Alotaibi | 6 | 6 | 0 | 0 | 1 | 1 | 14
Jaber Almarri | 7 | 2 | 2 | 0 | 1 | 0 | 12
! Hassan Saeed | 1 | 1 | 0 | 2 | 5 | 0 | 9
Khaled Sufian | 4 | 1 | 0 | 2 | 2 | 0 | 9
Abdullah Abuthnain | 0 | 0 | 1 | 0 | 1 | 0 | 2
Abdullah Otaibi | 1 | 3 | 2 | 0 | 1 | 0 | 7
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 0 | 1 | 0 | 2 | 0 | 0 | 3
taher Mohammad | 2 | 2 | 3 | 5 | 0 | 0 | 12
Faisal Abdullah | 5 | 1 | 3 | 1 | 0 | 0 | 10
Abdallah Ahemad | 0 | 1 | 1 | 0 | 0 | 0 | 2
Doaa Almutawa | 5 | 3 | 0 | 0 | 0 | 0 | 8
Md Yahya | 0 | 3 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Rayan Suliman | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 54 | 27 | 15 | 21 | 17 | 21 | 155

Please feel free to reach out for any further clarifications.