Subject: Daily performance summary for LiveSalesman team for Apr 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Apr 2022 09:03:10 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 6 | 3 | 5 | 0 | 17 | 31
Raghwendra Pratap Singh | 0 | 5 | 22 | 0 | 2 | 29
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Tathru Nukhu | 0 | 5 | 20 | 0 | 0 | 25
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 19 | 0 | 0 | 4 | 0 | 23
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 4 | 0 | 1 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 17 | 0 | 0 | 0 | 0 | 17
Alhamzi Mohammed | 0 | 4 | 19 | 0 | 0 | 23
Aws Adra | 0 | 3 | 35 | 0 | 4 | 42
Gaurav Payal | 0 | 1 | 48 | 0 | 0 | 49
Waseem Ahemad . Khan | 0 | 4 | 19 | 0 | 8 | 31
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 48 | 25 | 169 | 4 | 31 | 277

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 27
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 1
| | Refund for Other reason | 4
| | Refunds after Return | 6
| | Return Request Initiation | 1
Customer Services Total | | | 78
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 7
No Answer | No Answer | No Answer | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 7
| | Promo Code | 2
| | Store Availability | 3
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| Product Related | Combo | 1
| | Product Specification | 35
PreSales Total | | | 52
Grand Total | | | 138

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 15 | 0 | 0 | 0 | 0 | 0 | 15
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 0 | 0 | 1 | 0 | 0 | 24

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 2 | 1 | 1 | 2 | 5 | 16
Waseem Ahemad . Khan | 8 | 0 | 4 | 3 | 2 | 8 | 25
Ankit Kumar | 5 | 0 | 0 | 2 | 1 | 10 | 18
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 4 | 0 | 5 | 7 | 5 | 10 | 31
Aws Adra | 2 | 2 | 0 | 3 | 0 | 1 | 8
Abu Sufian | 8 | 1 | 3 | 2 | 2 | 6 | 22
Raghwendra Pratap Singh | 4 | 0 | 0 | 1 | 2 | 1 | 8
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 2 | 0 | 0 | 0 | 2
Amir Aziz | 3 | 3 | 0 | 0 | 0 | 0 | 6
Gaurav Payal | 3 | 0 | 0 | 0 | 0 | 0 | 3
Tathru Nukhu | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 48 | 9 | 15 | 20 | 14 | 43 | 149

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 1 | 0 | 0 | 0 | 6 | 8
Raghwendra Pratap Singh | 2 | 0 | 0 | 0 | 2 | 3 | 7
Ankit Kumar | 3 | 0 | 0 | 2 | 0 | 4 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 6 | 0 | 2 | 3 | 1 | 4 | 16
Waseem Ahemad . Khan | 10 | 0 | 0 | 1 | 0 | 1 | 12
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 1 | 0 | 0 | 2
Aws Adra | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 2 | 2 | 7 | 3 | 19 | 56

Please feel free to reach out for any further clarifications.