Subject: English Language Test - Sayyid suhaib Vt
From: Sayyid suhaib Vt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 08:58:07 -0400

| | Foreign Language Screening Test

Name | Sayyid suhaib Vt    /  (91) 9400524702    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From

customer care executive
To
Raju

Sir

I am regretting in in your inconvenience , sir we have sent your ordered hand bag on time, and we had given your proper address to courier company but unfortunately they made a huge mistake your address so you did not get your bag on time, we have taken stringent measure to reach you your bag,and we never ever entrust this courier company to reach your order in future , so you will be receiving your bag as soon as possible

Regards
custemer executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul

I am regretting for your inconvenience in your new product, sir we have sent to you a perfect product with out any problem, perhaps i think this scratch would have happened during delivery of courier company,we have noticed that this courier company used to do some unappropriate things with delivery product, so we would change your product as soon as possible and never entrust your orders this courier company to rech you in futur.

Regards
Customer executive

with sincerely
customer care

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