Subject: Arabic Language Test - Habiba .
From: Habiba . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 08:35:17 -0400

| | Foreign Language Screening Test

Name | Habiba .    /  (91) 9319546815    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
I am sorry to learn that you were facing the problem regarding our product. I understand how frustrating this must have been for you. We value our every customer, and this should not have happened.
I will relay this message to the appropriate department and customer service representative. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue. I'll notify you right away when it's fixed.
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.
Warm Regards,
Jane Smith
Customer Service Director

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I’m very sorry you had this experience. It’s always important for us to give the best facilities to our customers. We acknowledge that we failed you this time by as you shared that you found some scratches on the cabinet.

This was likely caused by fixing the cabinet or due to delivery , but, regardless, we should have handled this better.

I’ve passed this on to my team – we’ll make sure we use this experience to grow and learn as a team. Thank you for your patience. If you need anything else, let me know if I can help.

I apologize again for any inconvenience.

Habiba

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