Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 15 Apr 2022 03:19:52 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: RA3CW2P77G (Jason ): Chat was handled pretty well and as per process guidelines. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation. 

Chat ID: RA5C86VSL6 (Jason ): Chat was handled very well and as per process specifications and guidelines. Answered customers' questions/queries and gathered lead generation details to arrange a callback from our expert vacation planner to plan the next vacation however only thing missing was there was no need to ask about number of travellers as it was for a honeymoon. 

Chat ID: RA8CNL7MT4 (Harsh ): Incomplete chat, answered customer's questions and queries promptly and was to the point as well however customer left the chat when the lead generation questions were asked. 

No missed/abandoned chats. 

Thanks and Regards 
Amit