Subject: English Language Test - GOVIND MEHRA
From: GOVIND MEHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 06:13:53 -0400

| | Foreign Language Screening Test

Name | GOVIND MEHRA    /  (+91) 8938067306    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir /Mam,

We understand your concern, but as per the policy  we shipped the article just after placing the order and the courier tried to reach you but he didn't find the address mentioned by you . According to him the address was not eright, so we request you to place a fresh order with correct address and we will make sure to deliver the article on time.

Thanks & Regards,
Govind singh
Customer care executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are unhappy to hear that the TV cabinet which was delivered is having some scratches, we are extremely sorry for the defective article ,so we request you to please raise a complaint against the same. We Will review the damage and then take a appropriate decision in yours favour.

Thanks & Regards,
Govind singh
Homebox Team.

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