Subject: [Slack] camille.gras mentioned you in #xport_returns
From: Slack <[email-masked]>
To: "" <[email-masked]>
Date: Fri, 15 Apr 2022 07:05:22 +0000

Hi Ashish Dabral,

You have a new mention from the glopal workspace (https://glopal.slack.com/x-p959769030997-2186848372244-3398344985172/).

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#xport_returns
View in the archives: https://glopal.slack.com/x-p959769030997-2186848372244-3398344985172/archives/C011BJHR3C5/p1647426355741969

camille.gras (3:55 PM, March 16th)

Thank you

Hello @Ashish Dabral, For Loewe, the CS team is currently handling B2C return. We now have also to handle B2B2C return for them. For now, B2B2C return are always from US. So when processing the return, by default the selected hub return will be Loewe return US with UPS. I’ve created the macro Loewe B2B2C to use for those return and added all details, as emails to send the doc in this article:
https://help.glopal.com/hc/en-us/articles/360006657277-Enterprise-Returns-Solving-the-Ticket

In the merchant specific request, I’ve provided few details to help them to remember how to notice when it’s a B2B2C return

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