Subject: Arabic Language Test - Tausif Habib
From: Tausif Habib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 02:50:33 -0400

| | Foreign Language Screening Test

Name | Tausif Habib    /  (96437) 57471    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/mam
We are trying to deliver your order at the given location. Unfortunately, our delivery agent is unable to track your location and contact details. Kindly check your delivery location and set the correct address again and contact the delivery agent on the given number 9643******.
For further information email on this
[email-masked].

Thank you
Tausif
Costumer service executive,
ABC company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Mam
We've received a return request against a TV that has been delivered to you recently. As per your return request the delivered product is damaged/ used.
We've registered your complaint and our service team will visit you within 48 hours. We'll try to fix your problem at earliest. Moreover, if the product is found to be used earlier, we'll replace it with the new one. The return and refund policy doesn't applies for this product, it can only be replaced, as per the general terms and conditions. The inconvenience caused is deeply regretted.

For more queries please write to us at [email-masked] or Call us at 5738373****

Thank you
Costumer service executive
ABC company..

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