Subject: Daily performance summary for LiveSalesman team for Apr 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 09:12:25 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 4 | 12 | 0 | 16
Asma Alotaibi | 0 | 3 | 0 | 1 | 4
Jaber Almarri | 0 | 1 | 29 | 5 | 35
Abdullah Abuthnain | 0 | 2 | 44 | 4 | 50
Mohad Kmali | 0 | 0 | 23 | 7 | 30
Rayan Suliman | 0 | 0 | 34 | 0 | 34
Doaa Almutawa | 0 | 10 | 0 | 2 | 12
Jok Kuol | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 10 | 2 | 12
Grand Total | 0 | 20 | 152 | 21 | 193

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 2
| | Delivery Status | 4
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
Customer Services Total | | | 17
PreSales | (blank) | (blank) | 2
| Product Related | (blank) | 28
PreSales Total | | | 30
Grand Total | | | 47

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 2 | 0 | 2
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 2 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 1 | 1 | 0 | 15 | 18
Mohiuddin Lsm | 3 | 2 | 4 | 4 | 5 | 10 | 28
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 6 | 7
Doaa Almutawa | 5 | 6 | 1 | 2 | 8 | 6 | 28
Asma Alotaibi | 4 | 0 | 3 | 5 | 6 | 10 | 28
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 8 | 8
Ali hazzaa | 3 | 0 | 1 | 3 | 1 | 18 | 26
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mohad Kmali | 8 | 4 | 8 | 8 | 3 | 1 | 32
Naji Shabanh | 3 | 0 | 6 | 3 | 0 | 9 | 21
Jaber Almarri | 4 | 6 | 3 | 0 | 0 | 3 | 16
Abdallah Ahemad | 7 | 4 | 3 | 7 | 4 | 6 | 31
Abdullah Otaibi | 2 | 4 | 0 | 1 | 0 | 1 | 8
Abdullah Abuthnain | 5 | 0 | 0 | 1 | 0 | 1 | 7
Khaled Sufian | 0 | 1 | 1 | 1 | 3 | 1 | 7
Faisal Abdullah | 1 | 3 | 3 | 0 | 2 | 0 | 9
! Hassan Saeed | 3 | 1 | 2 | 2 | 3 | 0 | 11
taher Mohammad | 6 | 1 | 0 | 2 | 0 | 0 | 9
Md Yahya | 4 | 1 | 0 | 1 | 0 | 0 | 6
Sultan Motawa | 7 | 0 | 1 | 0 | 0 | 0 | 8
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 68 | 33 | 38 | 41 | 35 | 99 | 314

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 5 | 5
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 2 | 3
Ali hazzaa | 4 | 0 | 1 | 0 | 0 | 2 | 7
Mohiuddin Lsm | 0 | 0 | 3 | 3 | 3 | 1 | 10
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 7 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 1 | 1 | 2 | 5 | 2 | 11
Mohad Kmali | 1 | 1 | 0 | 2 | 1 | 1 | 6
Jaber Almarri | 0 | 4 | 1 | 0 | 1 | 0 | 6
! Hassan Saeed | 0 | 1 | 0 | 2 | 5 | 0 | 8
Khaled Sufian | 0 | 1 | 1 | 2 | 1 | 0 | 5
Abdallah Ahemad | 1 | 0 | 1 | 1 | 0 | 1 | 4
Abdullah Abuthnain | 0 | 2 | 0 | 1 | 0 | 0 | 3
Abdullah Otaibi | 2 | 3 | 1 | 1 | 0 | 0 | 7
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 0 | 1
Sultan Motawa | 2 | 1 | 1 | 1 | 0 | 0 | 5
Md Yahya | 2 | 2 | 0 | 1 | 0 | 0 | 5
taher Mohammad | 2 | 3 | 2 | 6 | 0 | 0 | 13
Faisal Abdullah | 0 | 4 | 2 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 1 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 5 | 3 | 0 | 0 | 0 | 0 | 8
Doaa Almutawa | 4 | 3 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 31 | 14 | 23 | 17 | 22 | 133

Please feel free to reach out for any further clarifications.