Subject: Daily performance summary for LiveSalesman team for Apr 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Apr 2022 09:01:57 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 11 | 0 | 1 | 0 | 0 | 12
Aws Adra | 0 | 3 | 14 | 0 | 1 | 18
Raghwendra Pratap Singh | 0 | 0 | 11 | 0 | 3 | 14
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 2 | 0 | 0 | 2
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 3 | 28 | 0 | 4 | 46

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delivery Status | 1
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 3
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Promo Code | 1
| Product Related | Combo | 1
| | Product Specification | 1
PreSales Total | | | 3
Grand Total | | | 7

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 9 | 0 | 1 | 0 | 0 | 0 | 10

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 1 | 2 | 1 | 2 | 1 | 4 | 11
Ankit Kumar | 1 | 0 | 0 | 2 | 1 | 10 | 14
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ahmed Omer | 2 | 2 | 2 | 8 | 2 | 6 | 22
Waseem Ahemad . Khan | 1 | 4 | 4 | 2 | 4 | 5 | 20
Jok Kuol | 0 | 0 | 1 | 0 | 1 | 3 | 5
Abu Sufian | 5 | 3 | 1 | 0 | 2 | 6 | 17
Aws Adra | 2 | 0 | 2 | 3 | 0 | 1 | 8
Raghwendra Pratap Singh | 2 | 0 | 0 | 1 | 2 | 0 | 5
Malek Hosan | 0 | 1 | 0 | 1 | 0 | 0 | 2
Amir Aziz | 4 | 2 | 1 | 0 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 2 | 0 | 0 | 0 | 3
Grand Total | 18 | 15 | 14 | 19 | 13 | 37 | 116

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 1 | 5 | 8
Raghwendra Pratap Singh | 1 | 0 | 0 | 1 | 1 | 3 | 6
Ankit Kumar | 1 | 0 | 0 | 2 | 0 | 4 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 1 | 4 | 1 | 4 | 10
Waseem Ahemad . Khan | 5 | 0 | 0 | 1 | 1 | 0 | 7
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 1 | 0 | 0 | 3
Ahmed Omer | 0 | 0 | 2 | 0 | 0 | 0 | 2
Grand Total | 10 | 1 | 3 | 10 | 4 | 17 | 45

Please feel free to reach out for any further clarifications.