Subject: Tech Support Candidate - Shifan Ahmed
From: Shifan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 18:14:11 -0400

| | Tech Support Test

Name | Shifan Ahmed
E-mail | [email-masked]
Phone Number | (+91) 7985290724
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 120
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Access Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Uhg | Technical Service desk Analyst | Working | 29000+Allowances
Previous Employer 1 | Paytm Payments bank Limited | IT Analyst | 20/07/2021 | 05/02/2020
Previous Employer 2 | InterfacePro Webtech Pvt Ltd | IT service desk Analyst | 05/01/2020 | 10/07/2019

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of All, I check for the correct URL.
Then, I try to check the website is working or not and other websites are opening or not.
Then, I will check my Internet connectivity.
Then, I will reset my browser, clear cookies and caches.
Then I will restart my browser as well.
Still, not working, then I try a different browser.
Then I check for internet options, TSL and SSL settings.
It will definitely work after that, if Site is not having server issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of mobile.
Turn on the speaker.
Switch to pairing mode if available in speaker.
Search the device from mobile phone.
Select the device, it will pair and then connect after that.

What according to you makes you a good candidate for customer service or technical support job?

I am good at customer handling, rude and attitude ones, good at my work which I do, Always learn fast the new steps and proceedure from the Leads.
I also try to find a new way of resolving issues in my own way as well being a technical Support Analyst.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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