Subject: Tech Support Candidate - RISHABH kumar
From: RISHABH kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 11:06:56 -0400

| | Tech Support Test

Name | RISHABH kumar
E-mail | [email-masked]
Phone Number | (91) 8448355815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

steps

1) I will  make sure that the internet is connectivity is fine
2) if the internet is working fine, then I will try on another  browser
3) try to open it on another device or network
4) after that  I will check the website  is down for me  or for everyone

In these steps, I  will try to find out error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

following are the step to connecting a Bluetooth speaker to a phone

1) Enable the Bluetooth connection button on the speaker and turn on phone Bluetooth
2)A list of available devices will appear on the mobile phone
3)On our mobile select our speaker (it might be a random product number but should have the speaker’s brand name listed)
4) It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | My skill set is a perfect match for the job requirements. I have good technical knowledge, I want to use my technical know-how to directly solve issues customers are having.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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