Subject: Tech Support Candidate - Nadeem Mohammad
From: Nadeem Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 06:02:45 -0400

| | Tech Support Test

Name | Nadeem Mohammad
E-mail | [email-masked]
Phone Number | (91) 8125723751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | vizag
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio
Banking Tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HSBC | CSE | | 28000
Previous Employer 1 | PATRA | PE | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. i will identify the problem, 2.establish a theory of probable cause,3. test the theory to determine the cause4. Establish a plan of action to resolve the problem and implement the solution, 5 . verify full system functionally and implement the preventive measure and create action plan finally
Please list the steps to connect a Bluetooth speaker to your mobile phone. | swipedown from the top of the screen,touch and hold Bluetooth, tap pair new devices, if we dont find pair a new device check under available devices or tap more, refresh . tap the name of the Bluetooth device you wants to pair your device,and follow any on screen instructions
What according to you makes you a good candidate for customer service or technical support job? | detail knowledge about the product/Service you offered, effective communication skills, Patience to listen customer. Good sense of humor, tendency to behave in an uncompromising and consistently honest, moral and ethical manner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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