Subject: English Language Test - Mohammad Sabir
From: Mohammad Sabir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 05:08:49 -0400

| | Foreign Language Screening Test

Name | Mohammad Sabir    /  (91) 9991207362    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Madam
We tried to reach your location to deliver you your ordered( ....... .  . ....) unfortunately our delivery boy is unable to locate your location and contact you.  Please check and reset your delivery location and call 7 o clock to pick up your order.

سيدي / سيدتي
لقد حاولنا الوصول إلى موقعك لتسليم  الذي طلبته لك وللأسف لا يستطيع موظف التوصيل لدينا تحديد موقعك والاتصال بك.  يرجى التحقق من موقع التوصيل وإعادة تعيينه والاتصال على الساعة 7 لاستلام طلبك.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

R.Sir / Madam
we apologize for the inconvenience.

We have ordered our team to reach you, Please wait till 7:00 pm, you will be given good service from our side.

سيدي / سيدتي
نعتذر عن الإزعاج.

لقد طلبنا من فريقنا التواصل معك ، يرجى الانتظار حتى الساعة 7:00 مساءً ، وستحصل على خدمة جيدة من جانبنا

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