Subject: English Language Test - Muhammed Shabeeb
From: Muhammed Shabeeb <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Apr 2022 04:11:35 -0400

| | Foreign Language Screening Test

Name | Muhammed Shabeeb    /  (+91) 8086918650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir\Madam

Have a Good Day

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via our distributor, and it’s currently pending in order of your wrong address.” If you’d like to check on its progress, here’s the number of our distributor cell you can use:

Please contact me directly if your order hasn’t arrived within 30 minutes. In the meantime, I will do everything I can to locate your package.

Once again, Sir\Madam, I sincerely apologize for the inconvenience.

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Madam

I was sorry to learn from your letter of 02 April that your TV Cabinet supplied to this order were damaged when they reached you.

We have sent replacements for the damaged goods by parcel post this morning. It will not be necessary for you to return the damaged goods; they may be destroyed.

Despite the care we take in packing goods there have recently been several reports of damage. To avoid further inconvenience and annoyance to customers, as well as expense to ourselves, we are now seeking the advice of a packaging consultant in the hope of improving our methods of handling.

We regret the need for you to write to us and hope the steps we are taking will ensure the safe arrival of all your orders in future.

Sincerely,

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